Frequently Asked Questions
Everything you need to know about your Kenneth Cole shopping experience.
What is your return policy for online orders?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned with original tags attached and in their original packaging.
How can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
Do you offer international shipping?
Yes, Kenneth Cole ships to over 100 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' to help you find the perfect fit for apparel, footwear, and accessories. We recommend measuring yourself and comparing it to our standardized charts.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.
Are your leather products sustainably sourced?
We are committed to ethical sourcing. Many of our leather goods are produced in partnership with the Leather Working Group (LWG) to ensure environmental best practices and sustainable production.